Refunds and reprints

Every Fahz is made to order, and we stand behind every one.

If something is wrong, we reprint it for free

If your vase arrives damaged, has a printing defect, or does not match the design you approved, email us at info@fahzface.com within 30 days of delivery. Include your order number and a photo or two. We will print a new one and ship it at no cost to you, and you will not need to send the first one back. If a reprint cannot make it right, we will refund you in full.

If your package goes missing

If tracking has not moved in 10 days, or your package shows as delivered but never reached you, write to us. We will check with the carrier, and if it is truly lost, we will send you a new vase.

Changing or canceling an order

Email us as soon as you can. If your vase has not gone to print yet, we will cancel the order and refund you in full. Once printing has started, the order cannot be canceled, but everything above still applies.

Returns for a change of heart

Every Fahz is made to order from your photos, so it cannot go back on a shelf for someone else. That is why we do not accept returns for a change of heart. What we do instead is stand behind every vase we make.

What is normal for a 3D-printed vase

Your vase is printed layer by layer. Fine layer lines and a slim seam running up the side are part of how it is made, much like the grain in wood, and are not defects. You may also see a faint vertical seam where each layer begins and ends. It comes from the printing and is normal. Colors can also look a little different on a screen than in your hands. The faces, their order, and the shape are exactly what you approved.

How refunds are paid

Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it.

Questions

Write to hello@fahzface.com. A person reads every message.